Ranging from flexible service and support packages, through to upgrade programmes and consultancy, our extensive range of services and solutions provide you with total business solutions.

Providing Total Business

Our Services

Support & Service Packages

On-going support and flexible service packages

Our on-going support and flexible service packages provide truly future-proofed solutions, enabled through our local presence, global knowledge and a proven ability to deliver bespoke requirements.

We offer a range of tailored service and support options, designed to optimise machine up-time and performance as well as maximise the longevity of the machines. Centred around a philosophy of preventative maintenance, our flexible and configurable service packages can be measured in accordance with your key performance indicators and cash centre requirements.

Our service and support options include:

  • On-site engineers and field engineers
  • Spares management
  • Remote diagnostics
  • 24-hour help desk
  • Comprehensive training packages


Our team of over 300 engineers form our Global Knowledge Network which implements best-practice and shares opportunities across our global engineering team for process improvement and cost saving.

Upgrade Programmes

Extend your investment with our solutions

Regardless of which of our solutions you operate, be that 9000, 7000i, 7000QC, V-Series, Cobra, X-range, all our hardware has been designed to be upgraded, repaired and calibrated on-site, including upgrades of sensors, pocket configuration and output methods

This not only significantly reduces cost of ownership while increasing machine availability, it also ensures longevity of your investment.

This includes software upgrades for category and new banknote  requirements that are possible without mechanical adjustments.