Privacy and Legal

Privacy Policy

Who we are

CPS Service and Support Limited (“CPS SS”), a company registered in England and Wales with company registration number 14593464, whose registered address is at 4 Duke Street Mansions, 70 Duke Street, London, United Kingdom, W1K 6JX. Our Privacy Policy applies to all products and services offered by CPS SS and all our registered companies across the world.

The pages on the CPS SS website (“the website”) are published on behalf of CPS SS by CPS Group Support Limited (“CPS Group Support”), a company registered in England and Wales with company registration number 14593238, whose registered address is at 4 Duke Street Mansions, 70 Duke Street, London, United Kingdom, W1K 6JX. 

CPS Group Support and CPS SS respect your right to privacy and will process personal information that you provide to us in accordance the with the provisions of Regulation (EU) 2016/679 including to inform you that our privacy policy is provided pursuant to Article 13 of the Regulation (EU) 2016/679.


The information collected and how it is used

CPS SS operates an Information Security Management System (ISMS) that is certified to ISO 27001, providing control and assurance overall of our information systems and the data therein, including personal data.

CPS SS collects personal information when we do business with you or when you submit it to us via our website. We may use your information to provide you with information and services and to market our products and services to you.

When you visit the CPS SS website, the CPS Group Support web server collects some basic information such as your browser type, IP address, internet service provider’s domain name, which pages you accessed on the site, and when. Details of cookies that CPS Group Support uses on the website can be found on the Cookie Policy. CPS SS and CPS Group Support use this information to provide you with relevant information when you visit our website, to maintain the quality of the website and to analyse use of the website to help guide improvements. Personally identifiable information is not collected automatically, only where it is specifically and knowingly provided by you.

If you register for alerts and brochures, register for conferences or contact us via the website, you will need to provide your name, organisation and email address. This information will be held by CPS Group Support and will be accessed by CPS SS for administration of the service. The information will not be used for any other purpose; it will be stored securely and will not be shared with third parties. By submitting this information, you consent to this use of your name, organisation and email address.

We will keep your data until you tell us to delete it. If you wish to unsubscribe to any service or to ask us to delete your data, you can do so at any time by emailing [email protected] to inform us.


Third-party use of information

Except as described above, neither CPS Group Support nor CPS SS will disclose, sell or rent your personal information to any third party unless you have explicitly consented to this. If you do consent but later change your mind, you may contact CPS Group Support or CPS SS (as appropriate) to ask for any such activity to stop.

However, if a third party acquires all (or substantially all) of CPS Group Support’s or CPS SS’ business and/or assets, CPS Group Support or CPS SS (as applicable) may disclose your personal information to that third party in connection with the acquisition. CPS Group Support or CPS SS may also disclose your personal information where required to do so by applicable law, by a governmental body or by a law enforcement agency.

Finally, CPS Group Support and/or CPS SS may also collect anonymised details about visitors to the website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details collected for these purposes.


International transfers

CPS Group Support and/or CPS SS may transfer personal information that is collected from you, in connection with the above purposes, to third-party data processors located in countries that are outside of the European Economic Area. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although the collection, storage and use of your personal data will continue to be governed by this privacy policy.



Whilst CPS Group Support and CPS SS take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the Internet to CPS Group Support and/or CPS SS cannot be guaranteed.


Your rights

You have the following rights:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling

If you wish to exercise any of the above rights, please write to CPS Group Support or CPS SS (as appropriate) at the address specified above.


Third-party sites

The website may contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that CPS Group Support and/or CPS SS collect through the website and neither CPS Group Support nor CPS SS can be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.


This website (the “website”) is the website of CPS Service & Support Ltd (“CPS SS”, “us” or “we”), a company registered in England and Wales under company number 14590155, whose registered address is at 4 Duke Street Mansions, 70 Duke Street, London, United Kingdom, W1K 6JX.

The pages on the website are published by CPS Group Support Limited (“CPS Group Support”) on behalf of CPS SS.

Please read these terms of use of the website carefully as by using the website you agree to be bound by them. We reserve the right to vary these terms of use at any time and will post any variations here. You are advised to review these terms of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website after they have been posted. If you do not agree to abide by these terms of use you should not use the website in any way.


Accessing the website

Neither CPS Group Support nor CPS SS guarantee that the website, or any content on it, will always be available or be uninterrupted. Access to the website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the website without notice. We will not be liable to you if for any reason the website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the website.

You are also responsible for ensuring that any persons with access to the website through your internet connection are aware of these terms of use, and that they comply with them. 


Your login details

Any personal information provided when you register for alerts and brochures, register for conferences or contact us via the website will be held in accordance with the CPS SS Privacy Policy available on the website.

We have the right to disable any user accounts at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use and/or if we believe that your account is being used in an unauthorised or fraudulent manner.

If you know or suspect that anyone other than you has or is likely to access your user account, you must promptly notify us. Following such notification you may be required to set up a new account with a new email address. 


Information we provide on the website

Information published by CPS Group Support on the website is supplied by CPS SS and, where indicated, by certain third parties. CPS Group Support and CPS SS take every care and precaution to ensure that information published on the website is accurate when posted and regularly updated, but neither CPS Group Support nor CPS SS guarantees or can be held liable for its accuracy or timeliness and CPS Group Support or CPS SS may change the information at any time without notice. You must not rely on the information on the website and you acknowledge that you must take appropriate steps to verify this information before acting on it.

CPS SS and CPS Group Support publish the website “as is” without any warranty of any kind, express or implied, as to the operation of the website, the accuracy of the information or the products or services referred to on the website (in so far as such warranties may be excluded under any relevant law) and to the extent permitted by law, neither CPS SS nor CPS Group Support shall be liable for any losses or damage whether direct or indirect (including, without limitation direct or indirect loss of profits), consequential, special or otherwise incidental that may result from use of the website howsoever arising.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Intellectual property rights

Copyright of the visual design of the website is owned by CPS SS. Website architecture and technology are owned by CPS Group Support. CPS SS owns the copyright in the content published on the website except where otherwise indicated by a third party’s proprietary notice. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited. 


We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the website. You should use your own virus protection software.

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

Third-party websites

We are not responsible for the content of any other website from which you have accessed the website or to which you may hyperlink from the website and cannot be held liable for any loss or damage you incur as a result thereof. 


These terms of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

To the extent that any part of these terms of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.